Frequently Asked Questions | Luxury Holiday Cottages
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FAQ’s

Vine Cottage - Gorgeous Cottages

 1. How do I find a holiday cottage to suit my requirements?

Searching for your perfect Yorkshire holiday cottage couldn’t be easier. You can either:
– Use our search facility to search by specific location, dates or party size
– Browse all of our cottages from the main Yorkshire Cottages menu
– Take inspiration from our location pages and search for cottages in the area which appeals the most
– Contact us with your requirements and let us do the searching for you. Call us on 01642 263 249 or email info@gorgeouscottages.com

2. How do I book my holiday cottage?
The easiest and quickest way of booking our cottages is online using our booking software. Please note you can booking online for breaks starting and ending on that cottages’ changeover days. Alternatively, if you would prefer to speak to someone you can call us direct on 01642 263 249. Please note all bookings, including online bookings are subject to final confirmation from Gorgeous Cottages.

3. How do I know my booking is confirmed?
We confirm all bookings in writing by email once the deposit payment has been made, or if you have paid the full amount as your booking is within 8 weeks. If you have not received this confirmation please contact us immediately to ensure your booking is valid. Please refer to our booking terms for full details on our booking terms and conditions.

4. How do I pay my deposit?
Deposits are due at the point of booking. If you are booking via our website you can pay online using our secure SAGEPay payment facility. If your booking is more than 8 weeks away we will ask for a deposit payment initially. If your booking is less than 8 weeks away we will ask for full payment.5. How do I pay my balance?
We will send you a reminder when your balance is due to be paid. Please call us to provide your card details when you receive this reminder.

6. How do I access the cottage?
Access instructions for our cottages vary – some are accessed via a key safe and at others the owner / caretaker will meet you on arrival. On receipt of the full balance payment we provide you with a detailed Guest Info PDF which includes directions and information on how to arrange access to the property. We recommend you print this PDF and read it carefully at least 2 weeks before arrival to ensure you are comfortable with any required arrangements.

7. What time can I access my cottage from and what time must I leave?
Unless otherwise stated all cottages are available from 4pm on the day of arrival and not before. You must depart by 10am on the day of departure. If you require and early arrival or late check-in it may be possible to arrange this directly with the owner / caretaker, however no such guarantees are available.

8. Are towels provided?
Yes, towels for every confirmed guest are provided at all of our cottages.

9. Is bed linen provided?
Yes, bed linen is provided at all of our holiday cottages and all beds will be made up ready at the cottage.

10. What are the cottage changeover days?
Most of our cottages have a choice of either Monday or Friday for the changeover day. This allows for the following break durations; 1 week, 4 nights (mid-week) 3 nights (weekend). However some of our properties accept week only bookings and some can offer a different changeover day if requested. Please advise us of your preferred start date at the point of booking.

11. Do you take weekly bookings only or can I book a short break with you?
Most of our cottages will accept short break bookings; however the minimum number of nights is usually 3. Please clarify your preferred number of nights at the point of booking.

12. Can I bring my pets?
You must advise Gorgeous Cottages prior to paying your deposit if you intend on bringing any pets with you. Some of our cottages do not allow access to pets and therefore you may be refused access should you arrive with a pet without previous notification. Please note most cottages which do accept dogs will levy an additional charge. This will be clarified with you at the point of booking.

13. Can I smoke in the cottage?
All of our cottages are strictly no smoking, including any outside areas belonging to the cottage unless clearly designated as a smoking area.

14. Do you provide cots and highchairs?
The majority of our child-friendly Yorkshire cottages will provide a cot and / or high chair on request. You must advise Gorgeous Cottages of this request at the point of booking as there may be an additional charge. Please note some of our properties do not accept young children so you must advise Gorgeous Cottages of the make-up of your party at the point of booking.

15. Do you provide cancellation insurance?
Gorgeous Cottages do not provide any insurance cover in terms of cancellation and we strongly recommend you have adequate insurance in place to cover this yourself. Gorgeous Cottages cannot be held liable for any cancellation costs incurred by you in the event of cancelling your holiday with us.

16. What equipment will be included at the cottage?
Our detailed Guest Info PDF will be sent to you on receipt of the full balance payment. This will detail what is provided in the cottage, but if you have any specific requirements please contact us and we would be happy to check if the cottage has it.

17. Who do I contact if I have a problem whilst at the cottage?
In the first instance you should always contact the cottage owner or caretaker. Contact details are provided to you on your Guest Info PDF and there should be contact details provided in the cottage for you. Should you be unable to contact them you should call us on 01642 263 249 and we will try our best to contact the owner / caretaker on your behalf. Please note we are only available during normal office hours Monday – Saturday.

18. How can I check if the cottage has a bath or shower?
Most of our properties will include both a bath and shower. However, if you have a strong preference for one or the other (for example if you need to bathe an infant) we recommend you double check at the point of booking.

19. What parking is available at the property?
Your Guest Info PDF will include details on parking and location etc. Please contact Gorgeous Cottages to provide this for you should you not have received it following your booking confirmation.

20. Is there a telephone / internet access at the cottage?
The majority of our properties do not provide a landline for personal use and we strongly recommend you bring a mobile phone with you. Please note some of our cottages are in areas with sporadic mobile reception. The majority of our cottages will have internet access with Wi-Fi – this is confirmed on your Guest Info PDF.

21. What happens if I have left something behind?
We will endeavour to return all lost property items on request and at your own cost. Please note we cannot accept any liability for any property left at a cottage. In the first instance please contact the cottage owner to clarify if the item has been found.

22. Can I bring additional guests?
You are welcome to bring additional guests along provided this does not exceed the maximum occupancy of the cottage. All changes and additions must be notified and accepted by Gorgeous Cottages prior to arrival to ensure the relevant bed linen etc. is provided. Please note, for insurance purposes our cottages have very strict limitations on the maximum number of guests; failure to advise Gorgeous Cottages correctly of your party size and make-up may result in cancellation of your booking and/or being asked to vacate the property.

23. Can I order my shopping to be delivered?
The majority of our properties are within a delivery catchment area for most of the main supermarkets. To arrange a delivery we recommend you check the cottage postcode on your chosen supermarket’s online delivery website. We recommend you do not arrange delivery for the day of arrival as this can cause problems should you be delayed.

24. Do I need to clean the cottage on departure?
You should ensure that the cottage is left in the same condition as your arrival. This includes disposing of any rubbish correctly and according to any instructions provided at the property. You do not need to strip the beds for any of our cottages.

25. Do you take bookings from single sex parties?
Some of our cottages will accept bookings from responsible single sex parties. You should clearly state your party make-up at the point of booking to confirm that this is possible. Failure to advise Gorgeous Cottages of this may result in cancellation of your booking and / or being asked to vacate the property.

26. Can I take my cat?
All of our pet-friendly cottages will accept dogs only.

27. Can I take my bird?
All of our pet-friendly cottages will accept dogs only.

28. Can I leave my dog alone in a cottage?
Dogs should not be left alone at any time in the cottage, even if you have a cage or crate. Even experienced dogs can become agitated and bark if left alone for a period of time.

29. Can you provide hypoallergenic bedding?
Many of our cottages can provide anti-allergen bedding. However if you have an allergy to feathers you must contact us in advance of booking to check if a particular cottage is able to do so. If not it is still possible to book but you will need to bring your own bedding.

30. Can you guarantee that your non pet-friendly cottages have never had dogs in them?
No we cannot guarantee this as our cottages are not listed as pet-free. Many of our owners have dogs which may have been in the property, so if you have an allergy to dogs its important to check with us before booking on the suitability of a particular cottage.

31. What’s the minimum number of nights I can book?
The minimum stay is usually 3 nights.

32. Can you help me organise a chef?
Yes we would be happy to recommend a chef for your special occasion. Just call or email us with your preferred dates and requirements.

33. What concierge services do you offer?
We can recommend a host of local product and service suppliers to help enhance your holiday. Take a look at the concierge section of our website for more info: https://www.gorgeouscottages.com/concierge-services/

34. Can you help me organise a Spa treatment?
Yes we recommend a company called My Personal Sanctuary who provide treatments in the comfort of your holiday cottage. Alternatively, we can also recommend the best local Spas.

35. Will the hot-tub be heated on arrival?
If your cottage provides an electric hot tub this will be warm and ready for your arrival. If the hot-tub is a wood-burning one, this will not be warm on arrival unless the owner offers a service to do it for you. Please note this is usually a chargeable service.

36. Will the cottage provide enough wood for our stay?
The supply of wood varies from cottage to cottage. Please check with us in advance if you want to check on the wood supply for your particular cottage.

37. Will there be any further costs to pay on arrival in terms of heating etc.?
All of our cottages do not charge extra for heating or energy. There will be no additional costs other than those for extra services you have arranged with the owner in advance of your stay. (if any)

38. Do you offer last minute discounts?
We don’t normally advertise discounted rates but some cottages do offer last minute reductions. Please contact us directly for details.

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