Frequently Asked Questions | Luxury Holiday Cottages
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FAQ’s

1. How do I find a holiday cottage to suit my requirements?

Searching for your perfect Yorkshire holiday cottage couldn’t be easier. You can either:

  • Use our search facility to search by specific location, dates or party size
  • Browse all of our cottages from the main Cottage menu
  • Take inspiration from our location pages and search for cottages in the area which appeals the most
  • Contact us with your requirements and let us do the searching for you. Call us on 01642 263249 or email info@gorgeouscottages.com

2. How do I book my holiday cottage?

You have a choice of booking your cottage online using our booking software or alternatively if you would prefer to speak to someone you can call us direct on 01642 263249. Please note all bookings, including online bookings are subject to final confirmation from Gorgeous Cottages.

3. How do know my booking is confirmed?

We confirm all bookings in writing by email once the deposit payment has been made. If you have not received this confirmation please contact us immediately to ensure your booking is valid. Please refer to our booking terms for full details on our booking terms and conditions.

4. How do I pay my deposit / remaining balance?

Gorgeous Cottages will contact you by telephone to take payment of your deposit by credit or debit card. Should your holiday commence within 8 weeks from the date of booking the full balance payment will be due. Otherwise Gorgeous Cottages will contact you prior to the 8 week deadline to take the remaining balance by card.

5. How do I access the cottage?

Access to the cottages featured varies – some are by key code and others are by the owner / caretaker meeting you on arrival. On receipt of the full balance payment we provide you with a detailed Guest Info PDF which includes directions and information on how to arrange access to the property. We recommend you print this PDF and read it carefully at least 2 weeks before arrival to ensure you are comfortable with any required arrangements.

6. What time can I access my cottage from and what time must I leave?

Unless otherwise stated all cottages are available from 4pm on the day of arrival and not before. You must depart by 10am on the day of departure. If you require and early arrival or late check-in it may be possible to arrange this directly with the owner / caretaker, however no such guarantees are available.

7. What are the cottage changeover days?

Most of our cottages have a choice of either Monday or Friday for the changeover day. This allows for the following break durations; 1 week, 4 nights (mid-week) 3 nights (weekend). However some of our properties accept week only bookings and some can offer a different changeover day if requested. Please advise us of your preferred start date at the point of booking.

8. Do you take week bookings only or can I book a short break with you?

Most of our cottages will accept short break bookings; however the minimum number of nights is usually 3. Please clarify your preferred number of nights at the point of booking.

9. Can I bring my pets?

You must advise Gorgeous Cottages prior to paying your deposit if you intend on bringing any pets with you. Some of our cottages do not allow access to pets and therefore you may be refused access should you arrive with a pet without previous notification. Please note most cottages which do accept dogs will levy an additional charge. This will be clarified with you at the point of booking.

10. Can I smoke in the cottage?

All of our cottages are strictly no smoking, including any outside areas belonging to the cottage unless clearly designated as a smoking area.

11. Do you provide cots and highchairs?

The majority of our properties will provide a cot and / or high chair on request. You must advise Gorgeous Cottages of this request at the point of booking as there may be an additional charge. Please note some of our properties do not accept young children so you must advise Gorgeous Cottages of the make-up of your party at the point of booking.

12. Do you provide cancellation insurance?

Gorgeous Cottages do not provide any insurance cover in terms of cancellation and we strongly recommend you have adequate insurance in place to cover this yourself. Gorgeous Cottages cannot be held liable for any cancellation costs incurred by you in the event of cancelling your holiday with us.

13. What equipment will be included at the cottage?

All of our cottages have sufficient dining and easy chairs, beds, crockery, cutlery glassware and kitchen utensils for the maximum number of people stated for that cottage. More info is provided on your Guest Info PDF or a specific inventory is available on request.

14. Who do I contact if I have a problem whilst at the cottage?

In the first instance you should always contact the cottage owner or caretaker. Contact details are provided to you on your Guest Info PDF and there should be contact details provided in the cottage for you. Should you be unable to contact them you should call us on 01642 263249 and we will try our best to contact the owner / caretaker on your behalf. Please note we are only available during normal office hours Monday – Friday.

15. How can I check if the cottage has a bath or shower?

Most of our properties will include both a bath and shower. However, if you have a strong preference for one or the other (for example if you need to bathe an infant) we recommend you double check at the point of booking.

16. What parking is available at the property?

Your Guest Info PDF will include details on parking and location etc. Please contact Gorgeous Cottages to provide this for you should you not have received it following your booking confirmation.

17. Is there a telephone / internet access at the cottage?

The majority of our properties do not provide a landline for personal use and we strongly recommend you bring a mobile phone with you. Please note some of our cottages are in areas with sporadic mobile reception. The majority of our cottages will have internet access with WiFi – this is confirmed on your Guest Info PDF.

18. What happens if I have left something behind?

We will endeavour to return all lost property items on request and at your own cost. Please note we cannot accept any liability for any property left at a cottage. In the first instance please contact the cottage owner to clarify if the item has been found.

19. Can I bring additional guests?

You are welcome to bring additional guests along provided this does not exceed the maximum occupancy of the cottage. All changes and additions must be notified and accepted by Gorgeous Cottages prior to arrival to ensure the relevant bed linen etc. is provided. Please note, for insurance purposes our cottages have very strict limitations on the maximum number of guests; failure to advise Gorgeous Cottages correctly of your party size and make-up may result in cancellation of your booking and/or being asked to vacate the property.

20. Can I order my shopping to be delivered?

The majority of our properties are within a delivery catchment area for most of the main supermarkets. To arrange a delivery we recommend you check the cottage postcode on your chosen supermarket’s online delivery website. We recommend you do not arrange delivery for the day of arrival as this can cause problems should you be delayed.

21. Do I need to clean the cottage on departure?

You should ensure that the cottage is left in the same condition as your arrival. This includes disposing of any rubbish correctly and according to any instructions provided at the property.

22. Do you take bookings from single sex parties?

Some of our cottages will accept bookings from responsible single sex parties. You should clearly state your party make-up at the point of booking to confirm that this is possible. Failure to advise Gorgeous Cottages of this may result in cancellation of your booking and / or being asked to vacate the property.